Does the translation need to be on letterhead?
Yes, and it is: the certification page carries our letterhead, the translator’s full name, signature, contact details and the date.
Can my relative translate the documents instead?
No — INZ rejects translations by the applicant, family members or the immigration adviser.
Who translates my document, and who is accountable for it?
Translations are produced through RENDUN LIMITED's translation process, which combines translation technology with multi-step verification: names, dates and numbers get an independent second reading. Documents the system flags as handwritten, damaged or complex are reviewed by a person before delivery. Every certificate is signed by the company's authorised representative, who takes responsibility for the translation, and carries our postal address, telephone number, email address and a public verification link. Immigration New Zealand specifies the form of the certification, not who performs the translation; ours is issued in exactly that form. If a translation is rejected, we refund it.
How can an officer or employer verify that this translation is genuine?
Three ways, none of which need an account. 1) The order number on the certificate can be entered at certmytranslation.com/verify, which confirms the order was issued by us, the date, the language pair and the document type — never names or contents. 2) The certification page carries a Document ID computed from the translation itself; the verification page shows the same ID, so a certificate whose text has been altered will not match. 3) The verification page shows the SHA-256 fingerprint of the exact PDF we issued and lets anyone check a PDF file against it in the browser without uploading it. The certificate also carries our telephone number and email for direct enquiries.
Does Immigration New Zealand accept this translation?
INZ requires translations to be made by a professional translation service (not the applicant, a family member or the adviser), certified as a correct translation by a person familiar with both languages, on the service’s letterhead with the translator’s full name and signature. Every order is issued in exactly that form, with a public verification link. Visitor-visa applications need a translation but not certification; residence and most other categories need the certified version we provide.
Do I need a notarised translation or the DIA Translation Service?
INZ does not require notarisation. The Department of Internal Affairs runs its own paid translation service, but INZ also accepts certified translations from recognised private translation services. For citizenship applications the Department of Internal Affairs has its own rules — check them before ordering for citizenship.
How fast is it?
Typed documents are usually delivered within ten minutes of payment. Handwritten or damaged pages are flagged before you pay and completed by manual review within 24 hours.
Can I upload a multi-page document?
Yes — upload the whole PDF or a photo of every page; the page count and total (NZ$24.95 per page) appear before you pay and you receive one certified PDF covering every page.