Last updated: 2026-07-10
Service. CertMyTranslation is operated by RENDUN LIMITED, 1029 Lyell Ave Unit #788, Rochester, NY 14606. We provide certified English translations of documents you upload, prepared through an AI-assisted pipeline with multi-step verification and, where routed, human review. Each order includes a signed Certificate of Translation Accuracy.
Your responsibilities. You confirm you have the right to submit the document, and that key details you confirm during checkout (name spellings, dates) are correct. Translations reflect the source document as provided; we do not alter, add or omit content on request. Requests to change names, dates, amounts or other facts relative to the source document will be refused and refunded.
Acceptance guarantee. If USCIS rejects or questions a translation we prepared for a reason attributable to the translation itself — an error or omission in the translated text, or a missing element of the translator's certification — we will revise it free of charge or refund the order in full, at your choice. To claim, send us within 180 days of delivery either the USCIS notice (RFE, NOID or rejection) with the passage that refers to the translation, or an email or portal message from USCIS to the same effect, or simply point us to the error and we will verify it against your original. The guarantee does not cover problems with the underlying document (validity, version, apostille or notarization requirements), details you confirmed at checkout, or an authority's requirement that a translation be prepared by a specific class of translator. Refunds under this guarantee are limited to the amount paid for the order.
Refunds. If our pipeline cannot deliver (for example, an unreadable document we cannot manually review), the order is refunded automatically. For any other issue not covered by the acceptance guarantee, contact support within 30 days of delivery.
Not legal advice; no affiliation. Nothing on this site is legal advice. CertMyTranslation is not affiliated with USCIS, DHS or any government agency.
Liability. Our total liability for any order is limited to the amount paid for that order.